A painting of a blue sky with clouds

Frequently asked questions

1. What kind of photo is suitable for creating a portrait?

In order for me to capture the correct proportions of your pet in the portrait, the photo should be taken in natural daylight. The angle of the photo should not be from above or below, but at eye level.

2.How long does it take to complete the order?

The processing time for a digital portrait is usually between 5 to 10 days. During busy periods, this time may be extended.

The processing time for a portrait printed on canvas is from 7 to 16 days.

3.What payment methods are available?

If you live in the EU, the following payment methods are available:

- Revolut

- PayPal

- Purchase through my Etsy shop

- Regular bank transfer

If you live outside the EU, the only option is to purchase a digital portrait through my Etsy shop, where you will need to pay the full price for the digital portrait.

4.Shipping

The shipping cost for a portrait on canvas for residents of Poland is already included in the order price.

For other EU countries, the shipping cost is calculated individually.

I send the digital portrait in JPG and PNG formats. I will provide a link to Google Drive, where you can download the digital portrait within 14 days. When ordering from my Etsy shop, I will also send the digital portrait through Etsy.